Customer Support

Frequently Asked Questions

What materials do you use?

We use museum-grade, cotton-blend canvas that provides a textured, high-end finish. This ensures your motivational art looks professional and luxurious.

Are the canvases ready to hang?

Yes! All our canvas wall arts come pre-stretched on durable wooden frames. They are ready to hang on your wall right out of the box.

Is the ink fade-resistant?

Absolutely. We use eco-friendly, UV-resistant archival inks. This ensures your art remains vibrant and inspiring for decades without fading.

Where do you ship to?

We are based in Switzerland and ship primarily within the country, but we also offer international shipping options to select locations.

How long does delivery take?

Orders are typically processed within 1-2 business days. Delivery within Switzerland usually takes 2-4 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email to monitor your package's journey to your doorstep.

Is my payment information secure?

Yes, we use industry-standard encryption. We accept all major credit cards, PayPal, and other secure payment methods supported by Shopify.

Can I change or cancel my order?

If you need to change your address or order details, please email us within 24 hours of placing your order. Once shipped, we cannot make changes.

What if my art arrives damaged?

In the rare event your art arrives damaged, please send photos to khaledkassar.33@gmail.com immediately, and we will send a replacement free of charge.

What is your return policy?

We want you to love your Soul Space art. If you are not satisfied, please contact us within 14 days of delivery to initiate a return.

Do you offer custom designs?

We occasionally accept requests for custom quotes or sizes. Please reach out to our support team to discuss your specific needs.

How do I contact support?

For any other questions or assistance, please reach out to us directly at khaledkassar.33@gmail.com.